Support hub

Help & Troubleshooting

This page collects the practical fixes users ask for most: Audio Translation beta, Local API setup, OpenRouter setup, display scaling, startup issues, GPU OCR compatibility, low-end laptop guidance, and how to use the diagnostic build correctly.

Before posting on the forum

  • Test the free demo on your own setup first
  • For startup or OCR failures, use the Diagnostic build
  • For Local API issues, check your local server logs first; runaway generations can keep a request open until the model reaches its token limit
  • For RTX 5000 series GPUs, prefer CPU OCR and Ollama or OpenRouter for translation
  • For real-time OCR mode, keep Windows display scaling at 100%
  • For Audio Translation, verify the loopback device, source volume, OpenRouter API key, STT model, and selected source language